Ordered a oak worktop from here. It was less than half the price than the Wren equivalent! It arrived on time, the delivery guys were great and helped me check the worktop over. The worktop itself is great and in perfect condition. Would definitely recommend. Thanks guys!
Shocked at the 1 star review left by the reviewer! My company has used kitchen surplus a lot over the last few years and never ever once had a problem at all!!! Top company
Awful!!!!!! Avoid at all costs!! The worst customer service I have ever experienced (Kirstie Farmer in particular)I called on Tuesday and ordered 4 worktops and paid for Next Day Delivery at an additional cost of 75. The sales person I dealt with was very nice and it was very clear I needed them Next Day, next day being the Wednesday.The worktops didn't arrive until midday Thursday. When I called first thing Thursday morning I couldn't get through to customer services so I sent an email complaining. I then get an email from Kirstie Farmer to say they consider Next Day Delivery is anything up to 3 working days!!!!! Apparently its in the T&C's but if you look on their website it is not explained that way on the next day delivery option. I was not going to accept this and pointed out all calls are recorded so they should review the call and they would hear firsthand that I had paid for them to be with me on the Wednesday.Well after four phone calls and four emails, non of which Kirstie could be bothered to respond to or call me back, I have had to call my credit card provider and instructed them to recover the 75.I have also logged a complaint with Trading Standards and will be pushing this as far as I can take it.Hands down the worst company I have come across, seriously do yourself a favour and shop elsewhere.
Kitchen Surplus is a UK Furniture Store based in Quedgeley, South West England. Kitchen Surplus is located at Brearley Court, Baird Rd, Quedgeley, Gloucester GL2 2AF, UK.
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