Brilliant service, office staff extremely polite and Andy their engineer always professional and a lovely chap! 5* thank you again and see you next year for my annual gas check!!
Appointment booked a week in advance only to be cancelled 2 hours into the allotted time!! Ive taken time off work and lost wages due to being self employed. Will lose even more wages when appointment rescheduled! Rubbish service. Not happy at all
Really appalling service. An appointment I had with Hewer had already been re-arranged. I waited in all afternoon on the new date, only to be told at quarter to five that the appointment had to be changed again. The people who you speak to on the phone have an attitude and are not friendly at all.
Back in October/ November an incredibly arrogant engineer (initials AT) was sent to my property to do the yearly gas checks, even though nothing was actually unsafe the meter just wasn't rotating, he proceeded to turn off my gas leaving me with no heating or hot water with a 3 week old baby for around 1 month. ( I feel as if he took it very personally that i had just had a baby hence why i hadn't got the chance to call my supplier to make them aware) He did the checks, and left without even informing me that he had finished. The next morning he came back, banged on my door and said if i don't let him in my flat so he can sit with me while i call my gas supplier to inform them that my meter wasn't rotating there and then, he would turn my supply off. I denied him access as i was in the middle of breastfeeding my 3 week old baby, i didn't feel comfortable with him being around as he gave me the creeps as it was & I also thought his demands were very rude. He then straight away turned off my supply from outside and left. Not one member of staff in the company that i spoke to cared, whenever i spoke to someone on the phone they would just fob me off. My gas supplier said they could not change my meter for 28 days because the fact the meter wasn't rotating was not an emergency and the boiler wouldn't be deemed unsafe because of this, yet Hewer wouldn't turn my gas back on until it was changed. Bearing in mind the meter had apparently been the same for years and Hewer are the ones who informed me of this. Complaining gets you nowhere, the majority of the people who answer the phone are just as rude and will lie to you to get you to hang up. I really do not understand how such a poorly run company is still going. But, by the looks of the reviews not many other people have much nice to say about them either!Not once did I get an apology from anyone. If i wasn't with the housing association there would be no way in hell i would have used this company, i just didn't have a choice. 'Poor' is a huge understatement and it wouldn't surprise me if the small amount of good reviews are written by members of staff.
Annual service completed today - excellent service and professionalism from the engineer. Informative and friendly and a all done with a smile and politely. All included within our service plan which is already great value and at on a date to suit me. Delighted with service and would recommend to others.
Hewer FM Ltd is a UK Electrician based in Quedgeley, South West England. Hewer FM Ltd is located at G1, The Aquarius Centre, Edison Cl, Quedgeley, Gloucester GL2 2FN, UK.
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